DELIVERY INFORMATION

Purchase under HKD$350: HKD$80/per order

Purchase HKD$350 or above: Free delivery

Order before cut-off time(9 am) will be delivered on the next workday.  (Order before Sat 9 am will be delivered on Monday, order after sat 9 am, Sundays or public holidays’ order will be delivered on the 2nd working day.)

Meal Kit product and Makeup will take 2 to 3 working days to deliver.

Please note that the delivery may be suspended due to remote areas, order quantity, adverse weather, or traffic conditions.

All products listed in Ugomall are available for delivery. Except maximum 5 packs of Bottled water (combined quantity of 500ml*20 and 2L*6) for delivery per each order.

Once the order is already scheduled for or on delivery, the delivery address is not allowed to change. Please check carefully before making any payment.

PAYMENT/SHOPPING INFORMATION

Welcome to use Visa / Master Card / Paypal / Octopus / AliPay to checkout

Please contact us regarding the arrangement for return, redelivery or refund within 7 days upon receival. *(Please note that only the order value will be refunded. All handling charges collected by the Credit Card company or bank are non-refundable. We feel sorry for the inconvenience caused.)

For details, please refer to the Refund Policy under the Terms and Conditions.

Once an order is confirmed, an automated logistics process will start and the system will instantly send the order details to related merchants for product preparation and shipping. Manual changes in confirmed orders may cause record discrepancies and affect the delivery arrangement. Therefore, we apologize that we are unable to amend or cancel any confirmed orders.

You are suggested to add the favorite items to the shopping cart or wishlist, and reconfirm the order details (including quantity, promotional offers etc.) before proceeding to payment.

For any further inquiries, please feel free to contact us at our during service hours.